UC-Gadgets
It is a platform used to perform detailed call analyses of switchboards, measure call quality, and ensure interaction between call management and switchboards.
CDR Çözümleyici
CDR (Call Detail Record) is a database that contains detailed records of calls over a network. These records are used to track and analyze voice call traffic and the specifics of calls.
Information found in CDR data:
- Call date and time
- Calling and receiving numbers
- Call duration
- Call status (whether it was successfully completed or failed)
- Codec type used
- IP addresses
CDR records are typically used for billing, call traffic analysis, quality monitoring, and troubleshooting purposes.
CMR Çözümleyici
CMR (Call Management Record) provides data on the quality of calls and allows you to evaluate network performance. CMR is used to track quality issues that occur during calls.
Key information included in CMR:
- Packet loss rate
- Latency
- Jitter
- MOS (Mean Opinion Score)
- Codec information
While CDR provides general call information, CMR focuses on quality and performance metrics.
UC-Gadgets Privileges
Advanced User Management
The call supervisor creates user groups, ensuring call management is done in a more modular way.
Call Quality
By measuring the network-based quality of each call, the network quality of location-based calls can be scored and reported according to industry standards.
Customer-Based Communication Analysis
The Communications Package provides tools to analyze your organization's relationships with external companies such as suppliers, partners, customers, contractors, and vendors.
Script Management
All audio and video equipment can be managed and monitored using scripts. These scripts can be run periodically, logged, updated, and produce results.
Cost Control and Budget Allocation
The Budget Control Module allows for the internal allocation of the monthly budget to branches, sites, departments, individuals, and cost centers. The system notifies managers and individuals when monthly usage budget levels are reached. This is a very effective way to control your overall telecommunications expenses.
Detailed Call Analysis
